Effective Date: January 1, 2025
Last Updated: January 1, 2025
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.“
Brightside Cleaning Restoration (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS/text messages from us.
By subscribing to our SMS communications, you agree to the terms outlined in this Privacy Policy.
When you opt into SMS updates, we may collect:
Phone number you provide
Name (if submitted)
Claim or job information (if tied to your communication)
Message content related to scheduling, updates, approvals, billing reminders, or service notifications
Interaction data (delivery confirmations, read receipts, response data)
We do not collect sensitive personal data through SMS.
We use your mobile number and related information to:
Send claim updates
Send appointment confirmations and reminders
Notify you about job status, documentation, or inspection updates
Communicate service-related information
Provide links to forms, reports, or photos related to your claim
Respond to your customer support questions
We do not sell, share, or rent your phone number to third parties.
We only share SMS-related information with:
Our internal team handling your service
Third-party service providers that enable SMS delivery (e.g., HighLevel, Twilio, Zoho, or similar platforms)
Insurance carriers, adjusters, or attorneys when necessary for your claim and only with your consent or as required to process your job
We never share SMS data for marketing purposes.
You may opt out of SMS messages at any time by:
Replying STOP to any message
Replying UNSUBSCRIBE or CANCEL
After opting out, you will no longer receive SMS alerts unless you opt in again.
We implement industry-standard security measures to protect your information, including:
Encrypted transmission
Secure storage systems
Access controls restricted to authorized personnel only
Despite safeguards, no method of communication can be guaranteed 100% secure.
We retain SMS communications only as long as necessary to:
Complete your service
Maintain accurate claim/job records
Comply with insurance, legal, or regulatory requirements
You have the right to:
Request what information we have stored about you
Request correction of inaccurate information
Request deletion of SMS communication history, subject to claim/legal requirements
We do not knowingly collect SMS information from individuals under the age of 18.
If you have any questions about this Privacy Policy, you may contact us at:
Brightside Cleaning Restoration
📧 betsy@brightsidedrycleaners.com
📞 (Insert main office phone number)
🌐 www.brightsidedrycleaners.com (or your Brightside restoration website)